Return Policy.

This Return Policy outlines the procedures and conditions for requesting returns and refunds on purchases made through our store. Please read this policy carefully before making a purchase.

Eligibility for Returns and Refunds:

Situations Eligible for Return:

- If the product received does not match the order (incorrect model, color, or size).

- If the product is defective or damaged upon receipt.

Situations Not Eligible for Return:

- Returns due to a change of mind or personal preference.

- Normal wear and tear over time.

- Damages resulting from misuse, accidents, or improper handling.

- Water damage, unless the product is explicitly marked as water-resistant or waterproof.

Initiating a Return:

To start the return process, please contact our customer support team within 7 days of receiving your order at support@fortune-watches.com. Provide the following details:

- Your order number

- A detailed description of the issue

- Clear photos or videos illustrating the problem, if applicable

Our customer support team will evaluate your request and respond within 2 business days to confirm eligibility. Additional information or evidence may be requested to process your return.

Return Shipping Instructions:

If your return is approved, we will provide detailed instructions for sending the watch back to us. Return shipping costs are the customer's responsibility unless the return is due to our error or a damaged/defective product.

We advise using a trackable shipping method to ensure the safe return of the item. We cannot be held responsible for items lost or damaged during return shipping.

Refund Processing:

Once we receive the returned watch, we will inspect it to confirm eligibility for a refund. This inspection may take up to 5 days from the date of receipt.

If the return is approved, we will process the refund within 2 business days. Refunds will be issued to the original payment method. Processing times for refunds to appear in your account may vary depending on your payment provider.

Contact Information:

For any questions or assistance regarding our return policy, please contact our customer support team at fortune-watches@gmail.com. We are here to help and will be happy to assist you.

Policy Updates:

This Return Policy is subject to change without prior notice. Any updates will be posted on our website.

By making a purchase from Fortune-watches, you agree to the terms and conditions of this Return Policy.